CUSTOMER CULTURE SERIES:
HVAC/R Preventative Maintenance
Agreement Program
Build a Stronger, More Profitable Business with a Preventative Maintenance Program
You already know that a well-structured preventative maintenance program is essential for long-term growth and sustainability. The challenge is finding the time and structure to implement it effectively.
That’s where we come in.
​
We partner with you to design, implement, and support a customized preventative maintenance program— ensuring it’s not only launched successfully, but also maintained and optimized over time.
Available Options:
​
Our comprehensive approach covers every aspect of building and sustaining your preventative maintenance program:
​
1. Preventative Maintenance Agreement Implementation
We will help you implement a preventative maintenance contract tailored to your business.
Note: Final review by your legal team is required to ensure compliance with local regulations.
​
2. Technician Tasking System
We will develop a clear, structured preventative maintenance checklist or tasking sheet to standardize technician performance and ensure consistency.
​
3. Technical Training for Technicians
A focused 4-hour training session designed specifically around your preventative maintenance tasking sheet, ensuring your technicians fully understand and can execute the required tasks with confidence.
​
4. Team Training on Soft Skills & Program Enrollment
A customized 4-hour session for your entire team, emphasizing communication, customer experience, and how to effectively present and enroll customers in your preventative maintenance program.
​
5. Marketing & Enrollment Tools - rank higher
-
A professionally designed, one-page preventative maintenance enrollment flyer
-
A ready-to-use email marketing campaign to promote your program to your existing customer base
​​
6. Structured Follow-Up (coaching)
To ensure successful adoption and long-term results, we provide ongoing support:
-
Weeks 1–8: Weekly 1-hour meetings with designated personnel
-
Months 3–4: Bi-weekly 1-hour meetings
-
Months 5–12: Monthly 1-hour meetings
These sessions are designed to track progress, answer questions, and keep your program on track.
What You Gain:
By the end of this program, you will have a fully developed, sustainable preventative maintenance platform that:
​
-
Increases operational efficiency and technician productivity
-
Drives higher profitability and recurring revenue
-
Enhances customer satisfaction, retention, and online reviews
-
Strengthens your company’s overall value and market position
-
Builds technician confidence and consistency in service delivery
Additional Customer Culture & Business Support Offerings:
We also offer a variety of programs to strengthen your operations and team performance, including:
​
-
Technician Soft Skills Course - click here to learn more!
-
Website and app training
-
Hiring and retaining top technicians
-
Service and installation department efficiency coaching
-
Hourly rate development and pricing strategy
-
New employee orientation
-
And more!
Interested in learning more?
Email Dawn Dickerson to schedule an initial consultation with one of our experts.
Dawn.Dickerson@johnstonesupply.com​​
​